Great Bentley Surgery
The Green, Great Bentley, Colchester, England, CO7 8PJ Also known as: The Hollies
413
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Great Bentley Surgery
2016-11-24
Person
5
5
0
24th November 2016
No improvement needed.
Great Bentley Surgery
2016-11-24
Person
5
5
0
24th November 2016
Improvement not needed.
Great Bentley Surgery
2016-11-24
Person
1
5
0
24th November 2016
Hospital referral by Drs. Originally full of replacement carried out by Dr John Bradley, orthodontic surgeon. Treatment prior to admittance at Colchester General Hospital pre injections and by GT Bentley surgery staff faultless, operation completed, 4 days. Remarkable treatment, thank you all.
Great Bentley Surgery
2016-10-20
Person
2
5
0
Written by a patient
Written by a patient 20th October 2016
I was recently put onto a long term drug treatment for a heart condition. The prescription note had a statement saying 'review date 31st October 2016'. I didn't understand what this meant, perhaps it was a note for the Pharmacy or the surgery. It was not explained to me that it was actually my review and that it is up to me to arrange a date for this. That's fine by me, I understand that the doctors/receptionists can't go chasing everyone to attend reviews, but why not advise patients that it is their responsibility to do this. All it takes is a single sentence on the prescription note to this effect and it would save a lot of confusion.
27th October 2016
Response from Great Bentley Surgery
Thank you to taking the time to provide your feedback. There is a lot if information we would like to appear on prescriptions which would help both patients and the surgery. Unfortunately, our clinical computer system allows a very small amount of space for a message which we already fully utilise. This is the first time that this issue has been raised by any patient and we do usually stamp prescriptions with 'MEDICATION REVIEW DUE' a month before the date is due. Maybe this manual stamp was missed on this occassion? If that's the case, I apologise for the oversight. Just to let you know, we would never refuse to issue repeat medication if a review had not been completed before the due date, but would always allow a period of grace for patient's to make an appointment at a time convenient to them. Richard Miller Practice Manager
Great Bentley Surgery
2016-09-09
Person
5
5
0
Written by a patient
Written by a patient 9th September 2016
Recently, overnight I developed a very swollen upper lip. I did suspect shingles having suffered it before on my face. I rang the surgery and the receptionist was very helpful and after agreeing that I needed to be seen speedily she said a doctor would probably ring me within the hour. ten minutes later I was speaking to Dr Nambi who asked if I could make a 9.30am appointment which I did. He confirmed shingles, prescribed treatment and I was soon home again. Having received such prompt treatment, the swellings have already subsided after only 3 days and I look fairly normal again. After my previous experience of shingles, for which I did not seek immediate help, I learned the hard way that quick treatment is essential.
I could not have had faster treatment this time.
Resources
Short link to review Great Bentley Surgery: http://iwgc.net/eb8s8